Our story

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Our hotel business was founded in 2006 by its majority owner, Mactaggart Family & Partners, led by Executive Chairman Sir John Mactaggart. Our first hotel, a beautifully converted 65 bedroom Edwardian townhouse in Kensington London, opened it’s doors the same year.

The premise was to provide a comfortable, practical and convenient place to stay, with emphasis on great service and innovative amenities, including bespoke in-room mini kitchens and complimentary Wi-Fi, which at the time was not a common feature of many hotels.

The concept also led the way in promoting more authentic and sustainable travel experiences, by partnering with nearby restaurants, bars and places of interest in order to provide guests with a range of offers and discounts to help them discover and enjoy the local area. Following the success of its original property, the brand opened its second hotel in 2010 in the centre of Liverpool, within a restored former cork warehouse dating back to the late 1800s. The Liverpool hotel has been a firm favourite in the City ever since and is regularly number 1 on Tripadvisor.

In 2013 the opening of its second hotel in the capital coincided with a renaming of the brand as Nadler Hotels. The Soho hotel featured award-winning neo-Georgian style in the heart of London’s most vibrant district. In 2015, The Victoria hotel opened right next to Buckingham Palace and The Other Palace Theatre, only one minutes’ walk from the Nova redevelopment which has transformed the area with excellent bars and restaurants.

In early 2018, a change in leadership of the company marked a distinct evolution of the design direction for the hotels, exemplified by the opening of Covent Garden on the 4th of February 2019. The new 57-room hotel is set within an eclectic Edwardian building overlooking the Strand at the southern gateway to Covent Garden. The rooms are furnished with elegant bespoke furniture, hand-made locally in west London, and luxurious fabrics woven on the isle of Bute, Scotland. Stylish touches, include special edition Paul Smith Anglepoise lamps in every room which echo the increasing focus on quality British design and craftsmanship of the interiors.

The leadership team under CEO David Orr, have sought to build on the legacy of innovation and longstanding support of the owners to look forward to the 2020’s with a name that evidences the culture of the business and the brand. By evolving the offer and gradually introducing new service standards and systems over time, the hotels were ready to unveil as The Resident on the 4th of February 2020, the first anniversary of the opening of Covent Garden.

The Resident is an innovative brand of city centre hotels in London and Liverpool. We focus on providing excellent rooms, in exceptional locations with genuine and personalised service. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed setting from which they can easily immerse themselves in the city. Our attentive team members provide heartfelt advice suggesting the best bars, restaurants, culture and entertainment in the local area, tailored to our guests’ personal requirements.

We look forward to welcoming you soon at The Resident!

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