Our story


Founded and substantially owned by Mactaggart Family & Partners, led by Executive Chairman, Sir John Mactaggart, our hotel business was founded in 2006 the first 65-room hotel, in a beautifully converted Edwardian townhouse in Kensington, London.

The premise was to provide a comfortable, practical and convenient place to stay, with emphasis on great service and innovative amenities, including bespoke in-room mini kitchens and complimentary Wi-Fi, which at the time was not a common feature of many hotels.

The concept also led the way in promoting more authentic and sustainable travel experiences, by partnering with nearby restaurants, bars and places of interest in order to provide guests with a range of offers and discounts to help them discover and enjoy the local area. Following the success of its original property, the brand opened its second hotel in 2010 in the centre of Liverpool, within a restored former cork warehouse dating back to the late 1800s. The Liverpool hotel has been a firm favourite in the City ever since and is regularly number 1 on Tripadvisor.

In 2013 the opening of its second hotel in the capital coincided with a renaming of the brand as Nadler Hotels. The Soho hotel featured award-winning neo-Georgian style in the heart of London’s most vibrant district. In 2015, The Victoria hotel opened right next to Buckingham Palace and The Other Palace Theatre, only one minutes’ walk from the Nova redevelopment which has transformed the area with excellent bars and restaurants.

In early 2018 a change in leadership of the company marked a distinct evolution of the design direction for the hotels, exemplified by the opening of Covent Garden on the 4th of February 2019. The new 57-room hotel is set within an eclectic Edwardian building overlooking the Strand at the southern gateway to Covent Garden. The rooms are furnished with elegant bespoke furniture, hand-made locally in west London, and luxurious fabrics woven on the isle of Bute, Scotland. Stylish touches, including special edition Paul Smith Anglepoise lamps in every room, echo the increasing focus on quality British design and craftsmanship of the interiors.

The leadership team under CEO David Orr, have sought to build on the legacy of innovation and longstanding support of the owners to look forward to the 2020’s with a name that evidences the culture of the business and the brand. By evolving the offer and gradually introducing new service standards and systems over time, the hotels are now ready to unveil as The Resident on the 4th of February 2020, the first anniversary of the opening of Covent Garden. The Resident, created internally following research from guests and colleagues, represents the personalised experience where the guest is at the heart of all that we do. 

The Resident represents the guest, being hosted by our teams with true hospitality in distinct neighbourhoods, where we provide excellent rooms and relaxed lounge spaces. We respect our neighbourhoods and enjoy being embedded as a local in our communities, providing heartfelt advice to our guests and protecting the amenity of our neighbours, we look forward to welcoming you to The Resident.

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