- Are you still taking bookings due to COVID-19?
In the interests of our guests and our teams at this time and in this context we have temporarily closed our five hotels from Monday 23rd of March until Thursday 30th April 2020 in the first instance, with the expectation that the temporary closure could last until the 21st June 2020. In line with the UK Government approach we will review the situation formally each month with our first review on Friday 24th April 2020. We are taking bookings for stays after 21st June 2020. For more information, please visit our official COVID-19 statement.
- Is there any flexibility with my booking during the COVID-19 outbreak?
We are giving additional levels of flexibility to guests with bookings made between now and 21st June 2020, if you need to change the travel date on your booking. For all guests with non-refundable (“Advanced Purchase”) bookings, with a stay date to 21st June 2020, we will be allowing guests to arrange an alternative stay for a future date within the next 12 months from 21st June if that can work for you and if not, please contact the hotel for other options. For guests with a “Best Flexible Rate”, cancellations will be as usual. For more information, please visit our official COVID-19 statement.
- What happens if I made my booking through a 3rd party website but can't go because of COVID-19?
If you have made a booking through a 3rd party website, you will need to contact them directly to amend this booking. We can only amend or cancel bookings that were made directly through the website or over the phone. For more information, please visit our official COVID-19 statement.
- What time is check-in?
If you have booked your stay with us directly, you benefit from a free 2 hour early check-in from 1pm, otherwise, our standard check-in time is from 3pm.
- What time is check-out?
If you have booked your stay with us directly, you benefit from a free 1 hour late check-out by 12pm, otherwise our standard check-out time is by 11am.
- Can I store my luggage at the hotel?
Yes we can securely store your luggage free of charge. If you’re arriving early or need us to hold your luggage so that you can head out hands-free on your last day, just drop them off with our reception team.
- Is my dog allowed at the hotel?
- What is the cancellation policy?
Our cancellation policy varies according to the rate you have booked.
Our Best Flexible Rate (also known as Best Available Rate) can be cancelled or amended without charge up to 11am on the day prior to arrival. If cancelled after 11am on the day prior to arrival, the first night will be charged (including VAT).
Our Early Bird Offer Rate (also known as Advance Purchase Rate), which requires full payment at the time of booking, is non-refundable, non-amendable and non-transferable.
- Do you have cots (cribs) for babies?
Yes, all our hotels offer complimentary travel cots (cribs) for your baby. Please simply contact the hotel in advance to let them know to set one up ready in your room.
- How do the complimentary extra beds in the room work?
Many of the room types at each of our hotels offer an extra bed (or beds) in the room at no extra cost. Please be aware that the complimentary extra beds differ in size and type from the standard beds in the room, and range from pull-out camp beds to fold-out chair beds and sofa beds. Please check with the relevant hotel directly for more information.
- Do you offer breakfast?
We offer breakfast with a difference. We don’t operate our own restaurant at the hotel, instead, we partner with local restaurants, cafes and bakeries to offer you a choice of offers and discounts at some of our favourite places that serve breakfast close by. Many of our hotels also offer the option of a breakfast delivery service to your room, so you can enjoy breakfast in the comfort of your room using the items from your mini kitchen.
- Our Evening Drinks
All our guests are welcome to join our Teams for complimentary ‘Evening Drinks’, hosted daily from 6pm to 7:15pm in our lounge spaces*. Whether you’d like to indulge in a glass of red wine and chat the evening away, or sit down and relax with a freshly-brewed tea, our teams will be delighted to serve you.
(*Average value £15 - based on two drinks per person. Excludes Fridays, Saturdays and Sundays at The Resident Liverpool)
- Can I bring my own food, or order food in?
Yes, you can! Your in-room mini kitchen features a fridge and prep space so you can store and prepare food at your leisure. You’re more than welcome to bring food with you, order in using a food delivery app, or our team can stock your fridge with any items you request before your arrival or during your stay.
- Do you offer gift vouchers?
Yes, we do! We sell online gift vouchers (from £50), which can be redeemed at any of our hotels - and can be personalised with a message. Find out more and treat someone special today.
- Do you offer corporate rates?
Absolutely. If you or your colleagues stay regularly for business in London or Liverpool, we would love to host you, and can offer competitive corporate rates to match your requirements. To find out more, contact Gareth on +44(0)749 8580 231 / email@example.com
- Do you offer meeting spaces?
All our hotels have communal areas, with comfy seating perfect for a coffee and catch up with a colleague. Our Soho and Liverpool hotels both also have a meeting room - which is free to use for guests and can accommodate up to 8 and 10 people respectively. To find out more and reserve one, please contact our hotel teams directly.