In the press
The Resident is a personable brand of five distinctive city centre hotels (three in London, one in Liverpool and one in Edinburgh) providing excellent rooms, in exceptional locations with heartfelt hospitality.
All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,205 London hotels on TripAdvisor (March 2022) and an average NPS* (net promoter score) in 2021 of 84%. All five of our hotels have the TripAdvisor, Travellers Choice Award 2021 with The Resident Covent Garden awarded TripAdvisor, Travellers Choice Best of the Best Award 2021, their highest honour. This places our hotel in the top 1% of hotels worldwide and the UK’s fourth-best hotel!
*Net Promoter Score (NPS) is a loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others. We calculate ours through our guest survey responses via an independent system.
The Resident Covent Garden ranked #1 of 1,180 hotels in London – visit page
The Resident Soho ranked #9 of 1,180 in London – visit page
The Resident Victoria ranked #20 of 1,180 hotels in London – visit page
The Resident Liverpool ranked #1 of 110 hotels in Liverpool – visit page
The Resident Edinburgh ranked #17 of 165 hotels in Edinburgh- visit page
(Correct at time of publishing. Last updated September 2025)
For further press information and high-resolution images, please contact:
Emma Arthurs Rooster.
We are pr
@RoosterPR
