The Resident Victoria FAQs

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  • Are you still taking bookings due to COVID-19?

    Yes, all Resident Hotel properties are still open as usual for business and taking booking. London and Liverpool are still a safe place to travel to and we are adhering to the guidelines provided by the government. For more information, please visit our official COVID-19 statement.

  • What if I have made a booking and can no longer stay because of the travel restrictions?

    We understand there is uncertainty around cancellation policies right now but if you get in touch, we'd be happy to discuss your booking with you and help where we can. For more information, please visit our official COVID-19 statement.

  • Are there any restrictions?

    We are unable to check guests in that have travelled from the following countries/areas: Hubei Province in China, Iran, Daegu or Cheongdo in the Republic of Korea, any area within Italy under containment measures in the last 14 days or any traveller who has returned from the rest of Italy after 9 March 2020, even if you do not have symptoms. For more information, please visit our official COVID-19 statement.

  • What's the address?

    The Resident Victoria, 10 Palace Place, London, SW1E 5BW

  • What time is check-in?

    If you have booked your stay with us directly, you benefit from a free 2 hour early check-in from 1pm, otherwise our standard check-in time is from 3pm.

  • What time is check-out?

    If you have booked your stay with us directly, you benefit from a free 1 hour late check-out by 12pm, otherwise our standard check-out time is by 11am.

  • Can I check-in earlier or check-out later?

    An early check-in or late check-out can be requested to our Reception team. This is subject to availability and charged at £15 per hour.
    E: victoria.reception@residenthotels.com / T: +44 (0) 203 540 8800

  • Do you have parking?

    The hotel doesn’t have its own car park. However, there is a Q-Park car park nearby at Arneway Street, London, SW1P 2TX, which is a 14 minute (0.7 mile) walk from our hotel which you can find information about here.

  • What are the directions to the hotel?

    The nearest underground station to the hotel is Victoria (Victoria and Circle and District lines).

    From Victoria Underground Station, our hotel is a 7 minute (0.3 mile) walk. On exiting the station, walk up Buckingham Palace Road, then turn right onto Palace Street and right again onto Palace Place.

  • Can I store my luggage at the hotel?

    Yes we can securely store your luggage free of charge. If you’re arriving early or need us to hold your luggage so you can head out hands-free on your last day, just drop them with our reception team.

  • Is my dog allowed at the hotel?

    Yes we accept dogs (up to 10kg) for a small additional charge and in accordance with Our Pet Policy.

  • What is the cancellation policy?

    Our cancellation policy varies according to the rate you have booked.

    Our Best Flexible Rate (also known as Best Available Rate) can be cancelled or amended without charge up to 11am on the day prior to arrival. If cancelled after 11am on the day prior to arrival, the first night will be charged (including VAT).

    Our Early Bird Offer Rate (also known as Advance Purchase Rate), which requires full payment at the time of booking, is non-refundable, non-amendable and non-transferable.

  • Do you have cots (cribs) for babies?

    Yes, all of our hotels offer complimentary travel cots (cribs) for your baby. Simply contact the hotel in advance and they will ensure that one is set up and ready in your room.

  • How do the complimentary extra beds in the room work?

    Our Superior and Deluxe rooms have the option to include an extra bed (or beds) in the room at no extra cost. Please be aware that the complimentary extra beds differ in size and type from the standard beds in the room, and range from fold-out chair beds and rollaway beds to sofa beds. For more information, please contact our hotel team.

  • Do you offer breakfast?

    We offer breakfast with a difference. We don’t operate our own restaurant at the hotel, instead we partner with one of our favourite local restaurants where you can enjoy an exclusive discount. We also offer the option of a breakfast delivery service to your room, so that you can enjoy breakfast in the comfort of your room, using the items from your mini kitchen.

  • Can I bring my own food, or order food in?

    Yes you can. Your in-room mini kitchen includes a fridge and preparation space, so that you can store and prepare food at your leisure. You’re more than welcome to bring food with you or order-in using a food delivery app. Our team will also happily stock your in-room fridge with any items you request, before you arrive or during your stay. Currently, we do not charge a service charge and all grocery items purchased are at cost price.

  • Do you offer gift vouchers?

    Yes we do. We sell online gift vouchers (from £50), which can be redeemed at any of our hotels and can be personalised with a message.

  • Do you offer corporate rates?

    Absolutely. If you or your colleagues stay regularly for business in London, we would love to host you and can offer competitive corporate rates to match your requirements. To find out more, contact Gareth on +44(0)749 8580 231 / gareth.evans@residenthotels.com

  • Do you have a meeting space?

    Whilst we don’t have a formal meeting room, we do have a comfy lounge which is free for guests to use and is perfect for a coffee and catch up with your colleague.

Enjoy our book direct benefits

If you book your stay directly through our website you can enjoy our best price guarantee, complimentary early check-in and late check-out, and priority on complimentary room upgrades.

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