Question 1

What time is check in?

Accepted Answer

Our standard check-in time is from 3pm. If you’ve booked your stay with us directly as a member of The Resident Club, you’ll benefit from an earlier check-in time from 1pm, subject to availability.

Question 2

What time is check out?

Accepted Answer

Our standard check-out time is by 11am on your departure date. If you’ve booked your stay with us directly as a member of The Resident Club, you’ll enjoy a late check-out at 12 noon, subject to availability.

Question 3

Can I store my luggage?

Accepted Answer

We’ll be very happy to securely store your luggage at any point of your stay, free of charge.

Question 4

Do you have a 24-hour reception?

Accepted Answer

We have a dedicated team round-the-clock, seven days a week.

Question 5

Who are the Resident Insiders?

Accepted Answer

Known as Resident Insiders, our talented team has an in-depth knowledge of all the latest goings on in the city. We can help with itineraries, sightseeing and shopping tips, bar and restaurant recommendations, and much more. We can also book anything you need during your stay.

Question 6

Do you serve breakfast?

Accepted Answer

We do not serve breakfast at our hotels given our locations have a wealth of brilliant options on our doorstep. You’ll be spoilt for choice! We partner with local neighbourhood restaurants, cafés, and bakeries – ask our team of Resident Insiders about discounted rates for our guests.

Question 7

Why do you not have a bar or restaurant?

Accepted Answer

We’ve deliberately designed our hotels without a bar or restaurant. This is because we want our guests to embrace local life and enjoy a food and drink scene as eclectic, dynamic, and diverse as the city itself. Our Resident Insiders know all the best places to have on your radar; from chic cocktail bars and cosy neighbourhood pubs to restaurants that you’ll want to go back to over and over again.

Question 8

Can I bring my own food or order in?

Accepted Answer

You’re welcome to bring your own food, or order using a food delivery app. Every room and suite has a mini-kitchen with microwave, kettle, cutlery, crockery, sink, Nespresso machine with capsules, and Fairtrade Taylors of Harrogate teas. For added convenience, fridges can be stocked with groceries by our team 24 hours prior to your arrival, and as long as we’re able to find it at a nearby shop or supermarket, we’ll collect whatever you prefer (excluding raw fish and raw meat). Alcohol can be purchased from our hotel menu. We charge the cost of the items purchased, plus VAT and taxes.

Question 9

What tech will I find in the rooms and suites?

Accepted Answer

All rooms and suites have plug sockets with USB chargers. Please note that UK plugs are three-pronged and run at 220-240V. Further amenities include individually-controlled air conditioning and heating, complimentary Wi-Fi, interactive HD TV for streaming, and digital safe for valuables.

Question 10

What features will I find in the bathroom?

Accepted Answer

Every bathroom has a bathtub and/or powerful shower, complimentary Molton Brown toiletries and hairdryer. Bathrobes and slippers can be requested from Reception.

Question 11

What time are evening drinks for guests?

Accepted Answer

Timings for evening drinks vary slightly at each of our hotels. Please ask the team at Reception for your hotel's evening drinks timings. Every evening, we invite our guests to join us for a complimentary drink in our lobby or lounge area. This is an opportunity to connect with our Resident Insiders and chat to other guests in a relaxed setting. Please note that The Resident Liverpool only offers evening drinks Sunday to Thursday.

Question 12

What is the smoking policy?

Accepted Answer

We maintain a strict no-smoking policy throughout all hotels, ensuring a clean environment for all our guests. Smoking and vaping are not permitted in guest rooms or public spaces. We reserve the right to charge a guest up to £200.00 if they are found to be smoking in a room or public area (this charge is for the additional cleaning needed). Should a guest continue to smoke or vape in a room or public area, we reserve the right to have the guest removed from the hotel.

Question 13

Is there car parking?

Accepted Answer

There is no designated on-site parking available at our hotels. If you’re driving, please consider city congestion and/or Low Emission Zone (LEZ) charges. The Resident is happy to recommend the following nearby car parks but takes no responsibility for bookings as you are entering into an agreement with a third party. The Resident Covent Garden Q-Park Chinatown on Newport Place The Resident Soho Q-Park Soho on Poland Street and Q-Park Chinatown on Newport Place The Resident Victoria National Car Park (NCP) on Semley Place and Q-Park Victoria on Arneway Street The Resident Liverpool Q-Park on Hanover Street Guests of The Resident receive a 20% discount at the Q-Park carparks listed above by pre-booking parking on their website. Q-Park is open 24/7 and features PaSS Technology (Automated Number Plate Recognition) for entry and exit. The Resident Edinburgh NCP on Castle Terrace. For the best 24-hour rate, please ask for a validation card at the hotel reception. Selected sites offer EV (electric vehicle) charging stations.

Question 14

Are there EV charging points nearby?

Accepted Answer

You’ll find EV charging points across each city. These are within easy distance of our hotels: The Resident Covent Garden: 45 Saint Martin’s Lane, London WC2N 4HX The Resident Soho: Carlisle Street, London W1D 3BX The Resident Victoria: 14 Stafford Place, London SW1E 6NP The Resident Liverpool: Q-Park Hanover Street, Liverpool L1 4AF The Resident Edinburgh: BP Pulse, 12 Drumsheugh Gardens, Edinburgh EH3 7QG

Question 15

Do you offer meeting spaces?

Accepted Answer

While individual in their design, all hotels have a stylish lounge and/or lobby space suitable for a coffee meeting with a colleague. The Resident Soho has a meeting room with an 8-person capacity, and The Resident Liverpool has a meeting room with a capacity for up to 10 people (hire charges apply). The Resident Edinburgh has a beautiful library which is perfect for meetings and small events. For bookings, please email the hotel directly.

Question 16

Are bicycles or scooters available?

Accepted Answer

We don’t have bikes to borrow but recommend Santander Cycles – London’s self-service bike-sharing scheme for short journeys. Bookings are not required. Simply find your nearest docking station here, hire a bike, enjoy your ride, then return it to any docking station. The Resident Covent Garden: William IV Street, The Strand (one-minute walk) or Southampton Street Strand (three-minute walk) The Resident Soho: Soho Square, North Side (one-minute walk) or Broadwick Street Soho (two-minute walk) The Resident Victoria: Warwick Row Westminster (one-minute walk)

Question 17

Is there on-site bike storage?

Accepted Answer

The Resident Edinburgh offers on-site bike storage for guests. Alternatively, Cycle Scotland has some fabulous rental options. While we don’t have the capacity for bike storage in our London and Liverpool hotels, our team will help you find secure bike storage for the duration of your stay.

Question 18

Do you use what3words?

Accepted Answer

We use what3words as a way for guests to discover our hotels and neighbourhoods. This clever location tool (available as a free app) has divided the Earth into three-metre squares, with each square having its own three-word combination (known as a what3words address). The Resident Covent Garden: drift.every.atoms The Resident Victoria: fairly.trim.behind The Resident Soho: curving.gift.port The Resident Liverpool: times.solve.elaborate The Resident Edinburgh: smile.pretty.maker

Question 19

Where are the nearest tube or railway stations?

Accepted Answer

The Resident Covent Garden: Covent Garden and Charing Cross tube stations (five-minute walk) The Resident Soho: Tottenham Court Road tube station (five-minute walk) The Resident Victoria: Victoria tube and mainline railway station (10-minute walk) The Resident Liverpool: Liverpool Lime Street mainline railway station (10-minute walk) The Resident Edinburgh: Edinburgh Waverley and Haymarket mainline railway stations (15-minute walk)

Question 20

Is the hotel suitable for families?

Accepted Answer

All our hotels are extremely family-friendly. Our in-room mini-kitchens have microwaves for heating baby milk, sinks for washing bottles and bibs, and fridges for food or milk storage. Cots/cribs are provided on request. For those travelling with toddlers, young children, and teenagers, our Resident Insiders can assist with itineraries that include age-appropriate activities and attractions.

Question 21

Do you provide cots/cribs for babies?

Accepted Answer

We can provide complimentary travel cots/cribs for your baby on request. We recommend advising us in advance of your stay. Please note that we are unable to offer cots/cribs in our smaller rooms.

Question 22

Can you arrange for an extra bed(s)?

Accepted Answer

Many of our rooms can accommodate an extra bed (or beds) free of charge. This is reflected in the maximum occupancy shown at the time of booking - if an extra bed is possible, it will be included in the total number of guests allowed for that room. Please note that our complimentary extra beds differ in size and type from our standard beds, and may be a pull-out camp bed, fold-out chair bed, or sofa bed. For further details, please contact the hotel directly.

Question 23

Do you accept pets?

Accepted Answer

No animals are allowed at our hotels in London or Liverpool except for special assistance animals. Please contact the hotel directly to make your booking. Well-behaved (and toilet-trained) dogs are only welcome at The Resident Edinburgh (charges apply). If you’re planning to travel with your four-legged friend, please email edinburgh.reception@residenthotels.com to make your booking and complete our Dog Policy Form This should be signed and returned prior to your stay with us. Please note, there is no charge for assistance dogs.

Question 24

Do you offer gift vouchers?

Accepted Answer

Available exclusively online and personalised with a message for the recipient, our gift vouchers can be redeemed at any of our hotels in London, Liverpool, and Edinburgh. Vouchers are valid for 12 months and used only when booking directly with The Resident. Please see our gift voucher T&Cs here .

Question 25

Do you have corporate rates?

Accepted Answer

We appreciate that you and your colleagues may stay with us regularly for business trips in London, Liverpool, or Edinburgh. For competitive and bespoke corporate rates, please email sales@thesiriushotelgroup.com , and for bookings of 5 or more rooms, please contact groups@residenthotels.com .

Question 26

What’s your cancellation policy?

Accepted Answer

Our cancellation rates vary per type of booking. Our Best Flexible Rate (also known as Best Available Rate) can be cancelled or amended without charge up to 11am the day prior to your arrival. If cancelled after 11am the day prior to arrival, the first night will be charged (including VAT). Our Early Bird Offer Rate (also known as Advance Purchase Rate), which requires full payment at the time of booking, is non-refundable, non-amendable, and non-transferable.

Question 27

Do the hotels have any green certifications?

Accepted Answer

The Resident is part of Green Tourism , the world-leading certification in environmental and social responsibility. We're proud to say that all five of our hotels have been recognised with the Green Tourism Gold Award.

Question 28

Do you have a recycling policy?

Accepted Answer

We recycle a wide range of materials and strongly encourage our guests to do the same. We use paper from sustainably-managed forests (where possible), Molton Brown toiletries in refillable formats, and Brita filter water taps to reduce the need for single-use plastic bottles.

Question 29

Email Us

Accepted Answer

Email: marketing@thesiriushotelgroup.com (Please note this email is only monitored from Monday to Friday)

Book Your Stay

Book Your Stay

FAQs

Let us help answer all your questions