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The Resident Newsroom

Take a look at our newsrooms with our media coverage and awards.

  • The Resident Liverpool lounge with multiple seating areas and coffee tables.


The Resident is a personable brand of five distinctive city centre hotels (four in London and one in Liverpool) providing excellent rooms, in exceptional locations with heartfelt hospitality.


All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,196 London hotels on Tripadvisor (March 2022) and an average NPS* (net promoter score) in 2021 of 84%. All five of our hotels have the Tripadvisor, Travellers Choice Award 2021 with The Resident Covent Garden awarded TripAdvisor, Travellers Choice Best of the Best Award 2021, their highest honour. This places our hotel in the top 1% of hotels worldwide and the UK’s fourth-best hotel!


*Net Promoter Score (NPS) is a loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others. We calculate ours through our guest survey responses via an independent system.

Media coverage

At The Resident we work with the wonderful team at Rooster PR to secure press coverage from journalists, influencers and tik tokers across the country. Enjoy reading!

Our Awards

We are proud of the awards our hotels and team members have gained from some of the world’s leading publications, travel magazines and consumer organizations.

Our TripAdvisor rankings

The Resident Covent Garden ranked #1 of 1,221  hotels in London – visit page

The Resident Kensington ranked #61 of 1,221 hotels in London – visit page

The Resident Soho ranked #23 of 1,221 hotels in London – visit page

The Resident Victoria ranked #25 of 1,221 hotels in London – visit page

The Resident Liverpool ranked #1 of 119 hotels in Liverpool – visit page

(Correct at time of publishing. Last updated September 2023)


For further press information and high-resolution images, please contact:


Emma Arthurs Rooster

We are pr



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