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Our Sustainability Journey

  • A bee pollinating a flower
  • A pair of bees pollinating a flower


The Resident has partnered with Mission: Net Zero, who are specialists in helping hospitality businesses reduce their impact on the environment. This is achieved by working on practical steps to become more energy, water, and waste efficient at the same time as embracing the opportunity to drive innovation whilst improving sustainability by way of supporting local communities through creating value supply chains.

The Resident acknowledges that our business has an impact on the environment and the communities in which we operate. We are committed to minimising negative impacts and seeking every opportunity to drive sustainability within our properties and operations to enhance and improve both the local and global environment.

The Resident is committed to improving and enhancing local residents’ quality of life by supporting local community initiatives and creating a sustainable and vibrant environment where people live, work, and visit. We are committed to fostering a supportive and inclusive workplace with high standards of conduct and ethical behaviour, both within the business as well as our selected business partners.

The Resident’s concept is environmentally sustainable through its procedures and policies. We don’t waste resources by replicating or creating under-utilised facilities that are better provided locally and are, therefore, able to offer economic value to their guests. The Resident is socially sustainable as it encourages guests to use local businesses, facilities and service providers.


Culture & Social Responsibility

The Resident promotes equality and fair opportunity for all employees and candidates. No form of discrimination, intimidation, bullying, or harassment is tolerated, and all employees have a duty to comply with our commitment to promote fairness in the workplace, regardless of age, disability, gender, marital status, race, religion or orientation.


The Resident is a responsible Living Wage employer, we take the welfare of our employees (and others working on our behalf) seriously. We offer regular health and safety training, in addition to compulsory online modules to all team members. Additional sessions are organised for voluntary participation, focusing on a variety of well-being topics. All team members are offered BUPA health insurance as a part of their benefits package, and, along with their families, have access to an Employee Assistance Programme, providing a complete support network that offers expert advice and compassionate guidance 24/7, as well as a smartphone app.


The Resident and all the team members take time in investing in the bigger sustainability picture at the hotels and HQ. Training units are being implemented via our Learning Management System, regarding comprehensive ways in which as a company we can become more sustainable. Information is regularly shared via our Engage platform, emails and through team, meetings to ensure best practice is carried out throughout The Resident. Everyone plays a part in the wider picture, working towards the company’s goals.


  • The Resident Covent Garden produces its own renewable energy using solar panels, reducing our fossil fuel consumption significantly.
  • Energy-saving light bulbs are used throughout the hotel.
  • All rooms have electronic key-operated power switches to reduce energy usage when rooms are unoccupied.
  • External, corridor and public toilet lights are sensors and timer-operated so that electricity is not wasted in low-use hours.
  • Service management systems are in place to control the temperature throughout the hotel.


Recycling policy – The company maintains that a primary part of its environmental strategy is sustainable waste management and as such recognises its responsibility to recycle materials wherever possible, the paper will be from sustainably managed forests where possible if not possible we will use recycled paper.


Disposal of waste – We will minimise waste, especially hazardous waste, and whenever possible recycle materials. We will dispose of all waste through safe and responsible methods.
Departments will use responsible means, including assistance from local authorities and other agencies to minimise pollution.
Disposal of waste, including litter, will be efficient and environmentally acceptable.


Recycling on site:

  • We recycle 80% of our waste.
  • Departments will commit themselves to the use of recycled or part-recycled products wherever feasible.
  • Segregation of waste for such items as paper, plastic, batteries, bottles, and cans demonstrates, in a very visible manner to guests and other users within the hotel that care is being taken on the use of our planet’s resources.


The Resident also takes care to reduce unnecessary waste where possible, both through our filtered Brita taps reducing the need for single-use bottled waters. as well as our sustainable refillable Molton Brown bathroom amenities featured at all properties, reducing a vast majority of The Resident’s single-use plastic consumption.


Guests are encouraged to participate in our green policies by re-using their towels, if they wish to do so, having sheets changed less often, and not using water in a wasteful manner.


Our hot water boilers, cylinders, and pumps operate only on demand and are therefore extremely efficient.


The Resident has current measures in place to ensure water quality and minimise wastage and leakage. These include aerated shower heads which reduce water use while still maintaining water pressure. A double flush toilet, to reduce water used.


The Resident issues suppliers with a Responsible Sourcing – Green and Ethical Purchasing Policy. This is to make an educated judgement on whether we want to start or continue working with that company based on their green activities and commitments. We have a checklist in place which is designed to help us consider the environmental, social, and economic effects of the product.


Such standards include taking account of the impact on the local community, compliance with anti-slavery regulations, risks, and implications on society and the environment, sustainable and ethical trading, and compliance with all local, national, and where applicable international law.


We will work with our suppliers to ensure they recognise and reduce the environmental impact of their products and transportation.


Wherever possible The Resident uses recycled paper (displaying the recycled logo) and locally sourced food and drink. We work with Bottle Bar and Shop to supply bottle cocktails and are based in East London, as well as local Liverpool chocolatier Toxteth Chocolate who provide The Resident Liverpool’s delicious welcome amenities.   We were proud to welcome our local beer partner Jiddler’s Tipple, based in North London, earlier this year.


Materials, including local or recycled materials and minimal amounts of chemical cleaning agents to ensure good health and maintain the ecosystem.


We offer Fairtrade tea and coffee in all mini-kitchens.


Our delivery requirements are half of those of a traditional hotel, and orders are consolidated, where possible, to reduce carbon emissions.


The Resident will encourage guests to discover the surrounding area by public transport, bicycle, or on foot.  Full information on public transport, local walking tours, and cycle routes will be supplied on TVs in the rooms, on our website, and to all departments for circulation.


Long-term policy parking will not be provided at The Resident where possible, to encourage public transport. We also share with guests, information on nearby electric car charging points.


The Resident has started keeping bees in an apiary bath with Knight’s Bees. Knight’s Bees manage the hives and look after the bees on our behalf as it wasn’t an option to keep them at our hotels. This is to support the declining honeybee population, which is a positive way to contribute to biodiversity and the wider environment.


Hotel grounds for a ‘’wild garden’’ where diverse plants or weeds specific for a particular species of wildlife could be grown long term and green roofs have been implemented where possible, e.g., a Seldon roof at The Resident Soho and The Resident Liverpool’s rooftop plant garden.


Where possible, environmentally friendly cleaning products are used.

Environmental education

The Resident will consider making specific provisions for environmental education at suitable hotels or training facilities within the local area.


Information will be shared on our internal Engage platform and sent via email for teams to read.



The company will set environmental targets and goals designed to improve our environmental performance.

Working with Mission: Net Zero, we aim to submit all hotels to be accredited by end the of 2024.

Departments will periodically review their use of energy.  Attempts will be made to use as little energy as possible. We aim for a 4% reduction in energy, waste and water in 2024.

The Resident will seek to use renewable energy where possible and will encourage projects to this end.

Ensure all appliances are A to C rated.

To become B-Corp certified by 2027. Certified B Corporations are leaders in the global movement for an inclusive, equitable, and regenerative economy. Exhibiting transparency by allowing information about our performance measured against B Lab’s standards to be publicly available demonstrate high social and environmental performance graded

Investigate water recovery and reuse.

Climate change risk assessment and Carbon Management Policy and Plan to be implemented endorsed by Mission: Net Zero.

Implement a guest opt out of housekeeping with More: trees and The Resident will plant a tree. The trees will cost £1 per tree and will sequester 0.3 tonnes of CO2 over the 20/25 years of its growth. Planting therefore helps absorb co2 emissions. They will be planted in North Haiti, East Kenya and Madagascar.

Mission: Save planet

The Resident are on a mission to pro-actively work to become more sustainable. With this in mind, we have signed up to the Green Tourism certification programme to help us to promote a greener, cleaner environment, for people, places, and our planet.


The internationally respected accreditation programme of Bronze, Silver and Gold awards are acknowledged worldwide as an indicator of good environmentally-friendly practice and are a great way of progressing on a green journey as well as acting as a hallmark of ‘green quality’ for our eco-minded visitors.

The Resident Covent Garden Achieves Gold!

In February 2022 The Resident Covent Garden was delighted to achieve Green Tourism’s coveted Gold award in recognition of the hotel’s considerable sustainable efforts and initiatives. This achievement is truly a testimony to our team’s on-going hard work and sustainable values.


Following on from this, we hope to achieve Green accreditations for our remaining hotels by the end of 2024.

We want to act responsibly and for sustainability to become second nature in our day to day operation. Becoming a member of Green Tourism is a brilliant first step to getting greener.

For more details on the Green Tourism Award, please visit

‘Please ask a member of the team if you have any questions or feedback on the hotels ‘green journey’ and to find out all about how you can get involved.’

For an in-depth look into our full Green Policy, click here.

Stay up to date on our ‘Green Journey’ by following us on our social media channels

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