the resident newsroom

Resident Hotels Ltd is a privately owned hotel company, that re-branded as The Resident in February 2020.

The Resident is a personable brand of five distinctive city centre hotels (four in London and one in Liverpool) providing excellent rooms, in exceptional locations with heartfelt hospitality.

All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,175 London hotels on TripAdvisor (July 2021) and an average NPS* (net promoter score) in 2020 of 84%. All five of our hotels have the TripAdvisor, Travellers Choice Award 2021 with The Resident Covent Garden awarded Tripadvisor, Travellers Choice Best of the Best Award 2021, their highest honour. This places our hotel in the top 1% of hotels worldwide and the UK’s fourth best hotel!

The Resident has recently refurbished its lounges and refreshed all rooms with hand-picked and often handmade British and European furniture. Each room has a concealed mini-kitchen and an in-room grocery service is available for guests.

*Net Promoter Score (NPS) is a loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others. We calculate ours through our guest survey responses via an independent system.

For further press information and high-resolution images, please contact:

Emma Arthurs
Rooster. We are pr
theresident@rooster.co.uk
www.rooster.co.uk
@RoosterPR

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