the resident newsroom

Resident Hotels Ltd is a privately owned hotel company, that re-branded as The Resident in February 2020.

The Resident is a personable brand of five distinctive city centre hotels (four in London and one in Liverpool) providing excellent rooms, in exceptional locations with heartfelt hospitality.

All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,205 London hotels on TripAdvisor (March 2022) and an average NPS* (net promoter score) in 2021 of 84%. All five of our hotels have the TripAdvisor, Travellers Choice Award 2021 with The Resident Covent Garden awarded TripAdvisor, Travellers Choice Best of the Best Award 2021, their highest honor. This places our hotel in the top 1% of hotels worldwide and the UK’s fourth best hotel!

*Net Promoter Score (NPS) is a loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others. We calculate ours through our guest survey responses via an independent system.