Take a look at our newsrooms with our media coverage and awards.
The Resident is a personable brand of six distinctive city centre hotels (four in London, one in Liverpool and a new hotel in Edinburgh( providing excellent rooms, in exceptional locations with heartfelt hospitality.
All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,164 London hotels on Tripadvisor (January 2024) and an average NPS* (net promoter score) in 2021 of 84%. All five of our hotels have the Tripadvisor, Travellers Choice Award 2021 with The Resident Covent Garden awarded TripAdvisor, Travellers Choice Best of the Best Award 2021, their highest honour. This places our hotel in the top 1% of hotels worldwide and the UK’s fourth-best hotel!
*Net Promoter Score (NPS) is a loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others. We calculate ours through our guest survey responses via an independent system.
We are proud of the awards our hotels and team members have gained from some of the world’s leading publications, travel magazines and consumer organizations.
The Resident Covent Garden ranked #1 of 1,163 hotels in London – visit page
The Resident Kensington ranked #84 of 1,163 hotels in London – visit page
The Resident Soho ranked #16 of 1,163 in London – visit page
The Resident Victoria ranked #23 of 1,163 hotels in London – visit page
The Resident Liverpool ranked #1 of 111 hotels in Liverpool – visit page
The Resident Edinburgh ranked #6 of 164 hotels in Edinburgh- visit page
(Correct at time of publishing. Last updated May 2025)
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