Resident Hotels take their responsibility as a goods, service and facilities provider seriously and have taken steps to ensure compliance with the Equality Act 2010.
Resident Hotels is constantly striving to exceed customers’ expectations in terms of the general hotel experience, whether or not they have accessibility challenges.
Parts of our hotel buildings date back to the mid-1800’s and although the buildings are not listed there are some factors relating to them where there is an ongoing challenge in complying with the Act. However, where there are no restraints, we have been able to make significant improvements to the properties to incorporate lifts where there are changes in level and create accessible bedrooms. Our accessible bedrooms have been designed with strobe lights, audible fire alarms, emergency bathroom pull chord and “wheelchair drive in” showers.
We provide free of charge:
It is our duty to ensure our staff are aware of the Equality Act 2010 and our responsibilities as a provider and their duty as employees. We have implemented a continual assessment programme, taking into account the changing roles and duties of employees. To this aim we have an ongoing training programme with our employees so that they can meet the many challenges that our guests with accessibility issues have to face and ensure that their experience in the hotel exceeds their expectations at all levels. This process of staff training is continuous and on-going to meet our own drive to improve our standards.
We aim to inform our guests of facilities that are in place through our brochure and website, as well as detailing physical barriers. We will continue to produce digital material in a format which enables guests to view all our content in minimum standard of software, which allows font sizes to be modified as required by the individual. Any written material will, as standard, always also be available in a digital format, for ease of viewing.
Employees will assist guests by reading material produced by Resident Hotels for guests unable to read. We also have a portable hearing loop available for use by hearing impaired guests.
We have an on-going and continuous improvement programme and as and when we improve the property, we will ensure that consideration is always given to our guests with disabilities. Inevitably, in our older buildings some areas will be less accessible in the short term, and we have prioritised our financial resources to make changes to the hotel that will achieve the best benefit for a whole range of disabilities.
We aim to make our website as accessible to everyone as possible, no matter what browser you choose to use, and whether or not you have any challenges.
To make it easier to read or view content on our website, all has been made fully scalable using CSS (Cascading Style Sheets), which allows content to be adjusted as required. Settings are dependent on the browser being using but can be found by using the accessibility function in the browser’s menu.
Through customer satisfaction surveys, audits and input from our management team, we believe that we are able to meet and improve our services to disabled guests. However, should you have any concerns or wish to report any failings, we would ask you to contact us directly on email@example.com
Resident Hotels has adopted the following principles:
Please find our accessibility guide here