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Services & Amenities

We pride ourselves on the consistently outstanding reviews we receive for our service. Our attentive teams specialise in providing every guest with a truly personalised stay, which combined with our extremely comfortable and well-appointed rooms, ensures an enriching and memorable experience for all who stay with us.


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  • Hotel Professional providing a customer with a hot beverage.
  • A coffee machine, pouring coffee into a mug.

Heartfelt hospitality, relaxed enclaves, trusted standards

In-room mini-kitchen

All our rooms feature our signature in-room mini-kitchen complete with fridge, microwave, sink with BRITA filter tap (currently not available at Liverpool), kettle, crockery, cutlery, glassware, Nespresso coffee machine and complimentary Nespresso capsules and Fairtrade Taylors of Harrogate teas. It gives you the freedom and flexibility to store and prepare your food and make a tea or coffee whenever you wish.

In-Room Groceries

Our team can pre-stock your in-room fridge and larder with any items you prefer 24 hours before you arrive. If you are looking for inspiration on what to order, why not request croissants and fresh fruit for breakfast, scones and sandwiches for afternoon tea, wine and cheese for the evening, or champagne and truffles for an extra special treat. As long as we’re able to find it at a nearby shop or supermarket, we’ll collect whatever you prefer. (excludes raw fish and raw meat). Alcohol can be purchased from our hotel menu. We charge the cost of the items purchased, plus VAT and taxes.

Room Service

You can order from our Drinks & Snacks menu, and we’ll deliver to your room a choice of specially selected wines. These wines together with cocktails, beer, cider, non-alcoholic drinks and snacks are all available at a 25% discount to our Members. Or feel free to make use of any of the online food delivery apps, and we’ll call your room to let you know when it’s arrived at reception and deliver to your room door.

Our Resident Insiders

Our 24-hour front desk team are all specially trained experts on the local area and passionate about sharing their knowledge. That’s why we call them our Resident Insiders. They can provide personalised suggestions for anything from where to eat and drink, or what to see and do, based on your specific requirements. They will also happily book any tours, tickets or taxis, or make any restaurant reservations on your behalf.

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Hear what our guests are saying ...

Our Reviews

  • The Resident Liverpool

    Hidden Gem


    Booked after some research reading reviews and I wasn’t disappointed! Old converted building with exposed brick added character and charm. Reception staff were very welcoming and friendly. A lovely touch was the card inviting us for welcome drinks on our first evening! Rooms small but perfectly adequate with a great mini kitchen behind the wardrobe and very comfy beds! Great location, close to shops, bars and restaurants.



    Review from June 2, 2023

    Hidden Gem The Resident Liverpool
  • The Resident Soho

    Oasis of calm in the bustling heart of SOHO.


    The Resident SOHO is a great central hotel in the heart of London.Most of the city’s famous sights, shopping and restaurants are nearby and Tottenham Court Road tube is a few minutes away (Central/Northern and Queen Elizabeth lines The Hotel itself is stylish and comfortable (great showers !) and the staff are helpful and knowledgeable.All in all a great business or Holiday experience.No breakfast room but there are in-room fridges and microwaves and you can pre-order for delivery to your room.


    Ken M

    Review from June 4, 2023

    Oasis of calm in the bustling heart of SOHO The Resident Soho
  • The Resident Victoria

    Excellent 👌


    Excellent location👍
    Exceptional staff 👍
    Very clean and tidy rooms👍
    Reasonable price👍
    Proper hairdryer in the room(loved it!)👍Small kitchen with all you would need on the short stay.
    Would recommend to friends and family and definitely will be back soon👍👍👍


    Liveta D

    Review from May, 2023

    Excellent👌 The Resident Victoria
  • The Resident Covent Garden

    Home Away from Home


    This was probably our 5th or more stay. We stayed before it became a the Resident when it was the Nadler. We loved the location. While the rooms aren’t over size the amenities within each room is more than adequate. I’m writing today because there are not enough superlatives to describe the entire staff at the Resident. Recently we stayed three nights and when leaving checked in three suitcases and backpacks as we went on a short trip to Bath. Upon our return our luggage was waiting for us in our new room. This for us was beyond our expectation and was the nicest way to arrive back for an addt’l four nights. The staff is ALWAYS welcoming,‘helpful and simply the nicest people. I highly recommend you give them a visit.



    Review from June 3, 2023

    Home Away from Home The Resident Covent Garden
  • The Resident Kensington

    Great hotel with perfect location.


    We loved staying at the Resident Kensington. We had never been to London and didn’t know much about the hotels/locations/etc., but we don’t regret staying here and would definitely come back to this hotel. The location is perfect near the Earl’s Court Station. We used the tube for everything The price was reasonable too. The staff was friendly and answered all our questions. Our room was clean and quiet. Highly recommend!


    Shelley W

    Review from June 4, 2023

    Great hotel with perfect location. The Resident Kensington
  • reviewer
    Hidden Gem The Resident Liverpool
  • reviewer
    Oasis of calm in the bustling heart of SOHO The Resident Soho
  • reviewer
    Excellent👌 The Resident Victoria
  • reviewer
    Home Away from Home The Resident Covent Garden
  • reviewer
    Great hotel with perfect location. The Resident Kensington