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Services & Amenities

We pride ourselves on the consistently outstanding reviews we receive for our service. Our attentive teams specialise in providing every guest with a truly personalised stay, which combined with our extremely comfortable and well-appointed rooms, ensures an enriching and memorable experience for all who stay with us.


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  • Hotel Professional providing a customer with a hot beverage.
  • A coffee machine, pouring coffee into a mug.

Heartfelt hospitality, relaxed enclaves, trusted standards

In-room mini-kitchen

All our rooms feature our signature in-room mini-kitchen complete with fridge, microwave, sink with BRITA filter tap (currently not available at Liverpool), kettle, crockery, cutlery, glassware, Nespresso coffee machine and complimentary Nespresso capsules and Fairtrade teas. It gives you the freedom and flexibility to store and prepare your food and make a tea or coffee whenever you wish.

In-Room Groceries

Our team can pre-stock your in-room fridge and larder with any items you prefer 24 hours before you arrive. If you are looking for inspiration on what to order, why not request croissants and fresh fruit for breakfast, scones and sandwiches for afternoon tea, wine and cheese for the evening, or champagne and truffles for an extra special treat. As long as we’re able to find it at a nearby shop or supermarket, we’ll collect whatever you prefer. (excludes raw fish and raw meat). Alcohol can be purchased from our F&B menu. We charge the cost of the items purchased, plus VAT and taxes.

Room Service

You can order from our Drinks & Snacks menu, and we’ll deliver to your room a choice of specially selected wines. These wines together with cocktails, beer, cider, non-alcoholic drinks and snacks are all available at a 25% discount to our Members. Or feel free to make use of any of the online food delivery apps, and we’ll call your room to let you know when it’s arrived at reception and deliver to your room door.

Our Resident Insiders

Our 24-hour front desk team are all specially trained experts on the local area and passionate about sharing their knowledge. That’s why we call them our Resident Insiders. They can provide personalised suggestions for anything from where to eat and drink, or what to see and do, based on your specific requirements. They will also happily book any tours, tickets or taxis, or make any restaurant reservations on your behalf.

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Hear what our guests are saying ...

Our Reviews

  • The Resident Liverpool

    Outstanding hotel ☆☆☆☆☆


    What a fabulous place to stay i had read really good reviews about this hotel and believe you me they were correct.the hotel was spotless in everyway and they made you feel so welcome i would certainly stay here again without doubt and also very reasonably price.



    Review from Jun 14, 2022


    The Resident Liverpool salthouse08
  • The Resident Soho

    Excellent boutique hotel


    This hotel is brilliantly situated – just off Soho Square – in the newly revived Soho area of London. Forget about the old days of sleaze and dodgy clubs. Soho is now chic and full of smart shops, restaurants and pubs. The hotel rooms are small but very well-designed, with comfortable beds, good makeup mirrors, full-length mirrors, excellent top of the range hair dryers and decent sized safes – these are all aspects that so many hotels get wrong. The rooms also have a little kitchen tucked away in a cupboard – very practical and useful. Best of all, the staff are smiling, welcoming and efficient. Highly recommended.


    Daphne F

    Review from Jun 17, 2022


    The Resident Soho Daphne F
  • The Resident Victoria

    Great location, easy access to transportation.
    The staff at this hotel are amazing!


    We booked this hotel because of the central location and easy access to transportation to all the things we wanted to do while in London. It did not disappoint. The staff are extremely welcoming and took care of all our needs. Bed was comfy and the daily cleaning staff were awesome as well. I would definitely recommend this hotel!



    Review from Jun 20, 2022

    The Resident Victoria Mrstluvs2teach
  • The Resident Covent Garden

    Home away from home in a great location


    The staff at the Resident were notably friendly and welcoming. The room was beautiful and we were upgraded to a King room free on arrival. The bed was super comfortable and everything was arranged in the most convenient and thoughtful manner possible – from lots of power outlets, to a small kitchen behind doors with filtered water, cutlery etc. Super close to the West End theatres and restaurants, as well as the Thames. Five min walk to the Tube. The room was quiet despite its very central London location. We will return!



    Review from Jun 15, 2022


    The Resident Covent Garden Dream60688544481
  • The Resident Kensington

    Beautiful building and room in a great, quiet location.


    We stayed at the resident when visiting the Chelsea flower show in May. Good location close to two tube stations. Nice restaurants nearby. Beautiful room and a a great nights sleep. Would highly recommend.



    Review from Jun 2, 2022

    The Resident Kensington Danilouelle
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    The Resident Liverpool salthouse08
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    The Resident Soho Daphne F
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    The Resident Victoria Mrstluvs2teach
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    The Resident Covent Garden Dream60688544481
  • reviewer
    The Resident Kensington Danilouelle