The Resident is a personable brand of six distinctive city centre hotels (four in London, one in Liverpool and a new Edinburgh hotel opening later this summer) providing excellent rooms, in exceptional locations with heartfelt hospitality.
All five hotels receive exceptional guest appreciation, with The Resident Covent Garden ranking #1 out of 1,164 London hotels on Tripadvisor (January 2024) and an average NPS* (net promoter score) in 2021 of 84%. All five of our hotels have the Tripadvisor, Travellers Choice Award 2021 with The Resident Covent Garden awarded TripAdvisor, Travellers Choice Best of the Best Award 2021, their highest honour. This places our hotel in the top 1% of hotels worldwide and the UK’s fourth-best hotel!
*Net Promoter Score (NPS) is a loyalty and satisfaction measurement taken from asking customers how likely they are to recommend your product or service to others. We calculate ours through our guest survey responses via an independent system.