Services & Amenities

We pride ourselves on the consistently outstanding reviews we receive for our service. Our attentive teams specialise in providing every guest with a truly personalised stay, which combined with our extremely comfortable and well-appointed rooms, ensures an enriching and memorable experience for all who stay with us.

  • Hotel Professional providing a customer with a hot beverage.
  • A coffee machine, pouring coffee into a mug.
THE HIGHEST RANKED COLLECTION OF HOTELS IN THE UK

Heartfelt hospitality, relaxed enclaves, trusted standards

In-room mini-kitchen

All our rooms feature our signature in-room mini-kitchen complete with fridge, microwave, sink with BRITA filter tap (currently not available at Liverpool), kettle, crockery, cutlery, glassware, Nespresso coffee machine and complimentary Nespresso capsules and Fairtrade Taylors of Harrogate teas. It gives you the freedom and flexibility to store and prepare your food and make a tea or coffee whenever you wish.

In-Room Groceries

Our team can pre-stock your in-room fridge and larder with any items you prefer 24 hours before you arrive. If you are looking for inspiration on what to order, why not request croissants and fresh fruit for breakfast, scones and sandwiches for afternoon tea, wine and cheese for the evening, or champagne and truffles for an extra special treat. As long as we’re able to find it at a nearby shop or supermarket, we’ll collect whatever you prefer. (excludes raw fish and raw meat). Alcohol can be purchased from our hotel menu. We charge the cost of the items purchased, plus VAT and taxes.

Room Service

You can order from our Drinks & Snacks menu, and we’ll deliver to your room a choice of specially selected wines. These wines together with cocktails, beer, cider, non-alcoholic drinks and snacks are all available at a 25% discount to our Members. Or feel free to make use of any of the online food delivery apps, and we’ll call your room to let you know when it’s arrived at reception and deliver to your room door.

Our Resident Insiders

Our 24-hour front desk team are all specially trained experts on the local area and passionate about sharing their knowledge. That’s why we call them our Resident Insiders. They can provide personalised suggestions for anything from where to eat and drink, or what to see and do, based on your specific requirements. They will also happily book any tours, tickets or taxis, or make any restaurant reservations on your behalf.

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Hear what our guests are saying ...

Our Reviews

  • The Resident Covent Garden

    Location, location, location with the friendliest staff in London

     

    Seema, Rahul and the entire team were the BEST! Always ready with recommendations, they made London feel accessible. Rooms are impeccably clean. Absolutely recommend. Gail’s is nearby for a quick coffee and pastry as you head out for your sightseeing adventures.
    Nic1998
    Review from June 2025
    reviewer
    Covent Garden : ‘Location, location, location with the friendliest staff in London’ Location, location, location with the friendliest staff in London
  • The Resident Edinburgh

    Perfect 25th Wedding Anniversary Treat

     

    I’ve been absolutely blown away by the quality of both the property and the extraordinary staff. The room is not only stunning, but they’ve thought of every detail from quality of teas on offer to absolutely wonderful spa-quality bath products. We will definitely be back!
    Virginia T
    Review from May 2025

     

    reviewer
    Edinburgh ‘Perfect 25th Wedding Anniversary Treat’ Perfect 25th Wedding Anniversary Treat
  • The Resident Victoria

    Perfect London Stay: Central, Comfortable, and Exceptional Service

     

    10/10 hotel.There are so many hotels to choose from in London, so it can be really hard to pick the right one. This had a great location; really centrally located, easy to get to. We walked to all the main sights from the hotel. Rooms were super clean and updated. Great use of space! Very helpful! Would definitely recommend staying at this hotel.
    Kristi B, 
    Review from July 2025
    reviewer
    Victoria: ‘Perfect London Stay: Central, Comfortable, and Exceptional Service’ Perfect London Stay: Central, Comfortable, and Exceptional Service
  • The Resident Soho

    Great little hotel in the heart of the action!

     

    We just spent 5 nights at the Resident Soho and fell in love with this charming little hotel and its amazing staff. Situated in the heart of vibrant and bustling Soho, the hotel itself is surprisingly calm and quiet. A short walk from Tottenham tube station provides easy access to and from Heathrow. During our stay we covered the entire city from this location using the tube, hop on hop off, and on foot.

     

    We were pleasantly surprised by how friendly everyone in London was and the Resident Soho staff really go above and beyond attending to your every need.

     

    Sean P, 

    Review from June 2025

    reviewer
    Soho: ‘Great little hotel in the heart of the action!’ Great little hotel in the heart of the action!
  • The Resident Liverpool

    The best hotel I’ve stayed in

     

    This is, by far, the best hotel I’ve stayed in. The staff were friendly and helpful, the location was great, and the rooms nice and spacious.
    Annelie
    Review from June 2025

     

    reviewer
    Liverpool: ‘The best hotel I’ve stayed in’ The best hotel I've stayed in
  • reviewer
    Covent Garden : ‘Location, location, location with the friendliest staff in London’ Location, location, location with the friendliest staff in London
  • reviewer
    Edinburgh ‘Perfect 25th Wedding Anniversary Treat’ Perfect 25th Wedding Anniversary Treat
  • reviewer
    Victoria: ‘Perfect London Stay: Central, Comfortable, and Exceptional Service’ Perfect London Stay: Central, Comfortable, and Exceptional Service
  • reviewer
    Soho: ‘Great little hotel in the heart of the action!’ Great little hotel in the heart of the action!
  • reviewer
    Liverpool: ‘The best hotel I’ve stayed in’ The best hotel I've stayed in

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