Gradual re-opening of The Resident hotels
The health and wellbeing of our guests, team members and communities are of utmost importance to us at Resident Hotels.
Following the UK Governments announcement that hotels are able to re-open on the 4th July 2020, we would like to update you on our re-opening position. Our hotels will be re-opening gradually. Our first hotels to re-open are The Resident Soho and The Resident Covent Garden on Friday 31st July 2020. Our next hotel to re-open is The Resident Liverpool on Thursday 27th August 2020 with our hotels in Kensington and Victoria planned to re-open on Monday 28th September 2020, however we remain flexible and optimistic that we can re-open sooner.
Our new safety and hygiene measures
We want to assure you that our hotels are ready with new procedures and measures in place and our teams raring to open. Click here to view the TheResident-HygeineandSafetyMeasures
Your Travel Flexibility
We understand that disruptions to your travel plans can happen and we remain available to help resolve them with you.
Our hotel teams will be in touch with all our guests with non-refundable (“Advanced Purchase”) bookings affected by our closure. Our teams will be able to assist you in rearranging your stay for a future date within the next 12 months where possible, or, provide you with alternative options if required. For guests with a “Best Flexible Rate”, cancellations will be as usual. If you need to amend reservations made directly at our hotels, please contact our hotels directly.
For our guests who made bookings through another travel site, please also contact us directly and we will help guide you on the best way to change your stay.
For new future bookings, we recommend that guests book directly with us and choose our new Fully Flexible Rate that offers a 5% discount and peace of mind knowing that you can cancel up to 11am on the day of arrival. Click here for full details.
At The Resident our focus is on providing genuine, personalised service, hosted by exceptional team members. We are all very much looking forward to warmly welcoming you back to The Resident.