In the unlikely event that whilst shopping you find a lower rate for any of our hotels, available publicly through another booking website, we promise to match it.
If whilst you’re shopping you find a lower rate on another booking website that matches the same property, room type, reservation dates, payment and cancellation conditions as the rate displayed at the same time on our website, simply contact our team at revenue@residenthotels.com / +4420 3750 3600 to provide details.
Your claim will be verified by our team and if the lower comparison rate you have found qualifies and meets the Terms & Conditions, we will match the rate.
Submit a ClaimThird-party comparison rates must reflect exactly the same length of stay, dates of reservation, room category, number of persons, currency, taxes, payment and cancellation conditions, and all other reservation conditions. Comparison rates must be available at the same time and verified as such by Resident Hotels. Price-match Guarantee offer is at the discretion of Resident Hotels and does not apply to: Websites that package room nights with any other components such as tours, flights, transfers, etc; Auction sites; Private members sites; Closed user group offers; Negotiated rates of any kind. Price-match Guarantee offer does not apply to confirmed bookings.
Please note that our pricing is dynamic and continually modified. For this reason our Price-match Guarantee cannot apply to confirmed bookings.
