- Are you still taking bookings due to COVID-19?
Yes, all Resident Hotel properties are still open as usual for business and taking booking. London and Liverpool are still a safe place to travel to and we are adhering to the guidelines provided by the government. For more information, please visit our official COVID-19 statement.
- What if I have made a booking and can no longer stay because of the travel restrictions?
- Are there any restrictions due to COVID-19?
We are unable to check guests in that have travelled from the following countries/areas: Hubei Province in China, Iran, Daegu or Cheongdo in the Republic of Korea, any area within Italy under containment measures in the last 14 days or any traveller who has returned from the rest of Italy after 9 March 2020, even if you do not have symptoms. For more information, please visit our official COVID-19 statement.
- What's the address?
The Resident Covent Garden, 51 Bedford Street, London, WC2R 0PZ.
- What time is check-in?
If you have booked your stay with us directly, you benefit from a free 2 hour early check-in from 1pm, otherwise our standard check-in time is from 3pm.
- What time is check-out?
If you have booked your stay with us directly, you benefit from a free 1 hour late check-out by 12pm, otherwise our standard check-out time is by 11am.
- Can I check-in earlier or check-out later?
An early check-in or late check-out can be requested to our Reception team. This is subject to availability and charged at £15 per hour.
E: email@example.com / T: +44 (0) 203 146 1790
- Do you have parking?
The hotel doesn’t have its own car park. There is an NCP car park nearby at Parker Mews, London WC2B 5NT, which is a 10 minute (0.5 mile) walk from our hotel. You can find out more information and pre-book here.
- What are the directions to the hotel?
The nearest underground stations to the hotel are Covent Garden (Piccadilly line) and Charing Cross (Bakerloo and Northern Lines).
From Covent Garden Underground Station our hotel is a 6 minute (0.3 mile) walk. On exiting the station, walk south east along James St towards the Piazza, cross the Piazza, then turn right onto Henrietta St and left onto Bedford St.
From Charing Cross Underground Station our hotel is a 3 minute (0.2 mile) walk. On exiting the station, walk north east along the Strand and turn left on to Bedford St.
- Can I store my luggage at the hotel?
Yes we can securely store your luggage free of charge. If you’re arriving early or need us to hold your luggage so that you can head out hands-free on your last day, just drop them off with our reception team.
- Is my dog allowed at the hotel?
- What is the cancellation policy?
Our cancellation policy varies according to the rate you have booked.
Our Best Flexible Rate (also known as Best Available Rate) can be cancelled or amended without charge up to 11am on the day prior to arrival. If cancelled after 11am on the day prior to arrival, the first night will be charged (including VAT).
Our Early Bird Offer Rate (also known as Advance Purchase Rate), which requires full payment at the time of booking, is non-refundable, non-amendable and non-transferable.
- Do you have cots (cribs) for babies?
Yes, all of our hotels offer complimentary travel cots (cribs) for your baby. Simply contact the hotel in advance and they will ensure that one is set up and ready in your room.
- How do the complimentary extra beds in the room work?
Our Superior and Junior Suite rooms have the option to include an extra bed in the room at no additional cost. Please be aware that the complimentary extra bed is a pull-out camp bed and is smaller than the standard beds in the room.
- Do you offer breakfast?
We offer breakfast with a difference. We don’t operate our own restaurant, instead we have partnered with local restaurants, cafes and bakeries. As a guest you can enjoy a selection of offers and discounts at these destinations during your stay.
- Can I bring my own food, or order food in?
Yes you can. Your in-room mini kitchen includes a fridge and preparation space so that you can store and prepare food at your leisure. You’re more than welcome to bring food with you or order in using a food delivery app. Our team will also happily stock your in-room fridge with any items you request, before you arrive or during your stay, at a cost of just £1 plus the cost of the items.
- Do you offer gift vouchers?
Yes we do. We sell online gift vouchers (from £50) which can be redeemed at any of our hotels, and can be personalised with a message.
- Do you offer corporate rates?
Absolutely. If you or your colleagues stay regularly for business in London, we would love to host you and can offer competitive corporate rates to match your requirements. To find out more, contact Gareth on +44(0)749 8580 231 / firstname.lastname@example.org
- Do you have a meeting space?
Whilst we don’t have a formal meeting room, we do have a comfy lounge which is free for guests to use and is perfect for a small informal meeting or a coffee and catch up with your colleagues.